Please read this page carefully before using the website or placing an order.
Last updated: 9 August 2026
1. Who we are
CINN Life Sciences operates this online store. This policy explains how we collect, use, disclose, retain, and protect personal information when you visit the website, create an account, contact us, or place an order. Questions or privacy requests may be sent to cinnlifescience@gmail.com or +92 324 2410037.
2. Information we collect
We may collect your name, email address, phone number, billing and delivery address, account credentials, order and return history, payment method and transaction references, cart contents, product reviews, customer-support messages, and marketing preferences. We also collect limited technical information needed to operate and secure the store, such as IP address, browser or device information, timestamps, and session or security logs. Please do not include sensitive personal information in reviews, order notes, or support messages.
We collect information directly from you, automatically through essential website technologies, and from service providers involved in payments, delivery, communications, fraud prevention, or store hosting.
3. How we use information
We use personal information to create and manage accounts; authenticate users and recover passwords; process, confirm, deliver, cancel, return, and refund orders; maintain carts and preferences; provide support; publish and moderate reviews; send service messages; prevent fraud and protect the website; meet accounting, tax, legal, and regulatory obligations; improve store operations; and, where you have opted in or applicable law otherwise permits, send promotional email or WhatsApp messages.
We process information as necessary to provide the products and services you request, comply with legal obligations, pursue legitimate interests such as security and store administration, and obtain consent where consent is required. You may withdraw marketing consent at any time by using an unsubscribe option or contacting us. Withdrawal does not affect earlier lawful processing, and you may still receive non-promotional order or account messages.
4. Payments
Available payment methods are shown at checkout. For Cash on Delivery, we record the selected method and order/payment status but do not collect card details. If an electronic payment option is enabled, the payment provider may collect and process payment credentials under its own privacy terms; we generally receive transaction status and a reference rather than full card or wallet credentials. Never send payment credentials through reviews or the contact form.
5. Cookies and similar storage
We use essential cookies or similar browser storage to keep you signed in, maintain a shopping cart, protect sessions, and provide requested site features. You can block or delete these through your browser, but account, cart, or checkout functions may stop working. If we introduce non-essential analytics or advertising technologies, we will provide any notice and choice required by applicable law.
6. When we share information
We do not sell or rent personal information. We may disclose only the information reasonably needed to trusted providers that help us host and secure the store, send email or other communications, process payments, provide customer support, and deliver parcels (including selected courier services). We may also disclose information when required by law, to protect customers or our rights, in connection with professional advice, or as part of a merger, financing, sale, or reorganisation subject to appropriate safeguards. Providers may use information only for the relevant service or as independently disclosed in their own privacy terms.
7. International processing
Some service providers may process information outside your country. Where required, we use appropriate contractual or legal safeguards for these transfers.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described above, including providing your account, completing orders and returns, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, and record-keeping requirements. Retention periods vary by record type. We then delete, anonymise, or securely isolate the information unless continued retention is legally required.
9. Security
We use reasonable administrative and technical safeguards designed to protect personal information, including restricted administrative access and protected account sessions. No online system is completely secure, so we cannot guarantee absolute security. Keep your password confidential and contact us if you suspect unauthorised account activity.
10. Your choices and rights
Subject to applicable law, you may ask to access, correct, update, delete, or restrict the use of your personal information, object to certain processing, withdraw consent, or request a portable copy. You may also opt out of marketing at any time. To make a request, contact cinnlifescience@gmail.com and identify the email address or order associated with your request. We may verify your identity and may retain information where the law permits or requires it. You may also lodge a complaint with the relevant data-protection authority.
11. Children's privacy
This store is not directed to children who cannot legally provide consent in their jurisdiction. We do not knowingly collect their personal information without appropriate parental or guardian involvement. Contact us if you believe a child has provided information improperly.
12. Third-party links and policy changes
Our website may link to courier, payment, social-media, or other third-party services. Their privacy practices are governed by their own notices. We may update this policy as our services or legal obligations change. The revised version will be posted here with a new 'Last updated' date, and we will provide additional notice where required.