Refund Policy

Last updated: 26 August 2026

1. Scope

This Refund Policy applies to products purchased directly from the CINN Life Sciences website and should be read with our Terms and Conditions. Purchases made through another retailer or marketplace must be returned through that seller under its applicable policy. Nothing in this policy limits any mandatory rights or remedies available to you under applicable consumer law.

2. Change-of-mind returns

You may request a return within 7 calendar days after delivery. To qualify, the product must be unopened, unused, undamaged, with its security seal and labels intact, and in its original retail packaging. Proof of purchase is required. Because skincare and haircare products are personal-use goods, opened, tested, used, altered, or unsealed products cannot ordinarily be accepted for a change-of-mind return for hygiene and safety reasons.

3. Incorrect, damaged, defective, or missing items

Please inspect your parcel promptly. If an item is incorrect, damaged in transit, defective, expired, or missing, contact us within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs or video of the item, batch details, packaging, and shipping label where available. Keep the product and all packaging until we complete our review. Do not use a product that appears damaged, contaminated, tampered with, or otherwise unsafe.

4. Items not eligible for a change-of-mind return

We do not accept change-of-mind returns for opened or used products; products without intact seals, labels, or original packaging; products damaged through misuse, improper storage, or failure to follow directions; free gifts, samples, or promotional items with no separate purchase price; or items submitted after the 7-day request period. A bundle must normally be returned complete. These exclusions do not apply where an item is faulty, misdescribed, or otherwise protected by mandatory law.

5. Starting a return

Email cinnlifescience@gmail.com or contact +92 324 2410037 before sending anything back. Provide your name, order number, phone number, reason for return, and supporting photographs where relevant. If the request is eligible, we will provide return instructions and the approved return address. Returns sent without approval, by cash-on-delivery courier, or to another address may be refused.

6. Return shipping and responsibility

For an approved change-of-mind return, the customer is responsible for return delivery costs and safe packaging. Original delivery charges are not refundable unless required by law. If we confirm that we supplied an incorrect, damaged, or defective item, CINN Life Sciences will arrange or reimburse reasonable return delivery as communicated to you. You remain responsible for the parcel until it is received, so we recommend using a trackable service and retaining the receipt.

7. Inspection and outcome

Returned products are inspected after receipt. We will notify you whether the return is approved, rejected, or requires more information. Where appropriate, we may offer a replacement, store credit, partial refund, or full refund, subject to stock availability, the nature of the issue, and applicable law. A replacement does not restart or extend a product's printed expiry date.

8. Refund method and timing

Approved refunds will ordinarily be initiated within 3 to 5 business days after inspection. Electronic-payment refunds will normally be sent to the original payment method where supported. Cash-on-Delivery refunds may require verified bank or mobile-wallet details in the purchaser's name. Your bank or payment provider may take additional time to post the funds. We will never ask for your password, PIN, or one-time code to issue a refund.

9. Order cancellations and refused delivery

Contact us as soon as possible if you wish to cancel. We may cancel an order before dispatch, but cancellation cannot be guaranteed after packing or handover to the courier. If a dispatched parcel is refused without a valid product-related reason, actual delivery and return costs may be deducted from any prepaid refund where permitted by law. Repeated unjustified refusals may result in limits on future Cash-on-Delivery orders.

10. Promotions, discounts, and bundles

Refunds are based on the amount actually paid after discounts. If returning part of an order causes the remaining items to no longer qualify for a bundle discount, gift, or order-level promotion, the refund may be adjusted by the value of the lost benefit where permitted by law. Any associated free gift must be returned unused, or its stated value may be deducted.

11. Skin reactions and product suitability

Individual results and sensitivities vary. Stop use and seek appropriate medical advice if irritation or an adverse reaction occurs. A reaction does not automatically establish that a product is defective; however, contact us with the product name, batch number, order details, photographs where appropriate, and a description of the reaction so we can review the matter. This policy is not medical advice and does not limit rights that apply to an unsafe or defective product.

12. Contact and unresolved concerns

For return or refund questions, contact cinnlifescience@gmail.com or +92 324 2410037. We will try to resolve concerns fairly. If a dispute cannot be resolved, you may use any remedy available under applicable consumer law.